Hub Manager

Key Responsibilities

Operations Management

- Manage day-to-day hub operations including inbound, storage, sorting, and dispatch
- Ensure timely and accurate order fulfillment as per defined SLAs
- Coordinate with transportation and last-mile delivery teams to ensure smooth dispatches
- Lead, train, and manage hub staff including supervisors, associates, and contractual manpower

Inventory & Process Control

- Oversee inventory accuracy, cycle counts, and stock reconciliation
- Minimize shrinkage, damages, and operational losses
- Implement SOPs and continuous process improvements to enhance productivity

Team & Manpower Management

- Workforce planning to meet daily and peak demand requirements
- Drive performance management, discipline, and engagement at the hub

Cost & Performance Management

- Monitor hub KPIs such as productivity, turnaround time, fill rate, and cost per order
- Control operational costs while maintaining service quality
- Prepare daily, weekly, and monthly MIS reports

Compliance & Safety

- Ensure adherence to safety, security, and statutory compliance norms
- Maintain hygiene, housekeeping, and asset safety within the hub

Stakeholder Coordination

- Work closely with central ops, supply chain, category, and city teams
- Act as the single point of contact for hub-related escalations in the region

Key Skills & Competencies

- Strong knowledge of warehouse and logistics operations
- Hands-on experience in e-commerce / FMCG / Q-commerce environments
- Excellent people management and leadership skills
- Data-driven mindset with strong MIS and reporting skills
- Ability to work in high-pressure, fast-scaling operations
- Good communication and stakeholder management skills

Qualifications

- Graduate in any discipline (MBA / Operations preferred)
- 8–10 years of relevant experience in hub/warehouse/logistics operations
- Experience managing large teams and multi-shift operations