Senior Manager

Senior Operations Manager – Medical Devices

Location:

Kolkata

Shift: 12 PM – 11 PM

Qualification:

Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering

Experience:

12+ Years

Are you a seasoned leader with extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a dynamic Senior Operations Manager to drive operational excellence.

Key Responsibilities

✅ Lead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals.

✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.

✅ Manage customer escalations and build strong stakeholder and client relationships.

✅ Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives.

✅ Lead strategic governance programs and support regulatory inspections and audits.

✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.

✅ Build and develop high-performing teams while fostering a culture of quality and compliance.

Required Experience

✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment.

✔ 8–10+ years of leadership experience managing large-scale global operations.

✔ Strong expertise in:

- Product Quality Complaints (PQC)
- Post Market Surveillance (PMS)
- Vigilance
- Quality & Customer Quality Operations
- CAPA Programs
- Complaint Handling Systems
- Regulatory Compliance & Audits