Senior Manager

Senior Operations Manager – Medical Devices

Location:

Kolkata

Shift:  12 PM – 11 PM

Qualification:

Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering

Experience:

12+ Years

Are you a seasoned leader with extensive experience in the  Medical Devices industry  and a proven track record of managing large-scale operations? We are looking for a dynamic  Senior Operations Manager  to drive operational excellence.

Key Responsibilities
✅ Lead end-to-end global  Product Quality Complaint (PQC)  operations for a team of approximately  200+ professionals .
✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.
✅ Manage customer escalations and build strong stakeholder and client relationships.
✅ Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives.
✅ Lead strategic governance programs and support regulatory inspections and audits.
✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.
✅ Build and develop high-performing teams while fostering a culture of quality and compliance.

Required Experience
✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment.
✔ 8–10+ years of leadership experience managing large-scale global operations.
✔ Strong expertise in:
Product Quality Complaints (PQC)
Post Market Surveillance (PMS)
Vigilance
Quality & Customer Quality Operations
CAPA Programs
Complaint Handling Systems
Regulatory Compliance & Audits