Customer Service Manager

Hiring:
Customer Service Manager / Service Delivery Manager (Hybrid – South India)
Aceolution is hiring an experienced  Customer Service Manager / Service Delivery Manager  to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
Preferred Locations
Chennai | Bangalore | Hyderabad | Pune

Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.

Key Responsibilities
Manage day-to-day contact center operations and service delivery
Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
Handle operational escalations and performance reporting
Drive process improvements and operational optimization initiatives
Collaborate with internal teams and client stakeholders
Support governance and operational oversight for the Madagascar contact center
✅ Preferred Profile
Experience in Contact Center / BPO Operations Management
Prior experience as a Customer Service Manager or Service Delivery Manager
Strong people management and stakeholder management skills
Exposure to international operations is preferred
French language proficiency is an Must
Why Join?
Opportunity to work in a global operational setup
Hybrid work flexibility
Exposure to international contact center management
Collaborative and fast-growing environment
Interested?
Please share your updated CV to    along with:
Current Location
Current Compensation
Expected Compensation
Notice Period
French Language Proficiency Level