ServiceNow Developer

Overview

Acuity Inc. is growing! We are looking to staff a Mid-Senior Service Now Developer supporting one of our premier federal clients.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of “doers” with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in the importance of usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications.

We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit  serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.

The Mid-Senior Service Now Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing workflow automation for business processes. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes. This position will also provide the following, but not limited to:

• Provide application support for the configuration, customization, and administration of the Service Now Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery
• Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Catalog, and Service Portal
• Deploy core functionality in an out-of-the-box Service Now Platform
• Generate workflows and integrations with latest Service Now technologies
• Generate Automated Test Framekwork (ATF) tests associated with code produced
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
• Work as part of a team on client engagements
• Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas

• Bachelor’s degree from an accredited college or university, preferably in a related field
• Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Must have experience with HR Service Delivery
• Extensive knowledge in ITIL and Service Management processes
• Demonstrated strength in problem-solving, process improvement, and change management
• Experience configuring and administering the Service Now Platform
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Confident presentation and facilitation skills
• Active Service Now Certified System Administrator Certification

Desired Qualifications

• Prior experience in a consulting environment, preferably within the public sector
• Service Now Certified Implementation Specialist - ITSM and/or Certified Application Developer

Clearance Requirements:

• US Citizenship is required as well as the ability to obtain and maintain a Public Trust

USD $/Yr.

USD $/Yr.

The salary range for this position represents Acuity's good faith estimate of the compensation for this job title at the time of posting. Final compensation will be determined based on factors including, but not limited to, the candidate's qualifications, experience, education, certifications, skills, geographic location, contract requirements, applicable labor categories, and, where applicable, contract award and funding.