Sales Support Specialist

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Sales Support Specialist position is responsible for providing administrative support to dealership Sales staff members with the coordination and processing of equipment sales. The positions will work closely with Sales Operations on sales transactions and records, warranty enrollment, and customer billing processes.

• Create sales agreements and shipping documents for transport of equipment
• Assists in preparation and distribution of business documents, reports and sales and marketing documentation for analysis
• In office, M-F (8 am - 5 pm)
• Inventory management of equipment at Thompson Machinery or other locations
• Gather materials and process sales transactions, interacting with Accounting Department for customer invoicing
• Assist Territory Sales Representatives with sales transaction paperwork, customer history, etc.
• Use the Dealer’s business system to extract customer and equipment information
• Prepare written reports and recommendations as required by the Dealership
• Communicate verbal recommendations as required by the Dealership

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

• Occasionally lifting 25 - 30 lbs
• Frequent hand use for typing, phone, materials, and tasks
• Work outdoors with safety PPE required
• Other assigned duties
• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers, and fax.
• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Demonstrate proficiency in providing excellence in customer service and representing Thompson Machinery in a professional manner.
• Must maintain confidentiality of sensitive corporate information.
• Functions effectively in a team-oriented, collaborative environment.

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

Various medical plan options, including a no-cost option

Vision and dental insurance

Employer-paid short-term and long-term disability insurance

401k matching

8 paid holidays annually

Initially up to 15 days of Paid Time Off annually with increase after five years of service

Exposure to world-class CAT training and development

Tool Purchase Assistance to buy high-quality tools at deep discounts

Annual stipend toward the purchase of work boots

Company Incentive Bonus Program

Paid Veteran holiday annually to all service members

Training and Development programs

Work uniforms and professional cleaning services

Financial Wellness programs