Senior Operations Officer Branch

The incumbent will assist the Manager Operations in ensuring effective operations of Kuwait branch, including, but not limited to operational workflows, security/ safety processes, remittance transactions, cash management and customer service, in line with the Bank/regulatory regulations. The job holder will adhere with the approved processes, procedures, and systems to deliver quality service to internal and external customers and ensure that related operational risks are mitigated.

• Perform all operational activities as assigned by the reporting authorities, in compliance with local regulations, Doha Bank’s policies and approved Operations policies and procedures.
• Ensure that work schedule, operational workflows and new / dormant / nonprofitable accounts operations are in accordance with internal policies, and legal /regulatory requirements.
• Follow up with the customers, as applicable, to ensure completion/ accuracy of required documentation and ensure timely processing of transactions /system feeds.
• Meet operational targets pertaining to retail products, ensuring all performance standards are met by the branch in terms of the business targets, controls, compliance, and quality standards.
• Ensure timely/appropriate correspondences / follow-ups with the customers on account of application/documentation completion, installments, past-due-statements and other specific requests, as applicable.
• Ensure daily preparation of statement of accounts of the branch, in accordance with the accounting procedures/internal guidelines.
• Ensure prompt execution of the workflow requests received through branches/ and centralized remittance activities for Kuwait branch.
• Prepare daily reconciliation statements/ settlement reports of all transactions against the online core banking system statements and ensure proper filing and maintenance of all documents.
• Liaise with the respective software vendors and IT department for regular testing of remittance systems and ensure operational efficiency of the system.
• Coordinate with the internal stakeholders, as applicable, to ensure that the branch operational framework is working effectively in line with customer requirements/ expectations/ service level agreements, thus minimizing client complaints, and maximizing customer satisfaction.

• Degree in Business Administration with specialization in Banking and Finance, and/or Sales and Marketing from a recognized university.
• Master’s degree in management any other related discipline.
• 05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
• Experience in branch operations, customer service supervision with a strong understanding of the banking industry, and best practices