Fraud Analyst - L2

As an L2 Fraud Analyst you will sit at the escalation tier of the bank's digital fraud operation working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue, cases escalated from L1 multi‑account and multi‑channel patterns, and decisions that need judgment rather than playbook.

• Investigate and disposition escalated fraud alerts and cases across digital channels – online and mobile banking, cards, payments, and account takeover.
• Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first‑party and friendly fraud.
• Make and document risk decisions – block, restrict, release, or escalated within the bank’s fraud risk appetite and SLAs.
• Provide quality feedback and coaching input to the L1 team and act as a referral point during your shift.
• Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.
• Support case documentation to an evidential standard, including input to SAR/STR referrals where required.

• 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.
• Hands‑on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.
• Strong working knowledge of digital banking fraud typologies and controls in a real‑time environment.
• Sound, defensible decision‑making under SLA pressure, and clear written case narration in English.
• Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6.
• GCC banking experience and Arabic language skills are a plus, not a requirement.