Senior Hostess
Job in
Kuwait City, Kuwait
Listed on 2026-09-23
Listing for:
Client of Hudson Manpower
Full Time
position Listed on 2026-09-23
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait
Key Responsibilities- Greet acknowledge seat and farewell guests professionally
- Recognize VIP and regular guests and coordinate personalized service
- Manage reservations special requests guest profiles and reservation notes
- Manage seating plans waitlists queues and table availability
- Coordinate table allocation with Floor Manager and service team
- Handle guest inquiries complaints and service recovery
- Maintain guest interaction and complaint records
- Guide and coach junior hostesses and FOH staff
- Allocate host-desk duties and monitor performance
- Coordinate guest information with managers and service staff
- Maintain host desk entrance and guest areas
- Handle telephone calls and reservation inquiries
- Support promotions guest loyalty and revenue objectives
- Prepare reports on guest feedback VIP activity and service trends
- Complete shift handovers and ensure the host area is ready for the next shift Minimum 2 3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role. Senior/supervisory experience preferred. Diploma or Bachelor s degree in Hospitality Management, Business Administration or related field preferred. Experience with reservations, waitlists, VIP guests, complaints and service recovery. Sales, loyalty activities or special-event experience is an advantage.
requirements
- Minimum height: 165 cm Fit appearance and professional grooming.
- Fluent Arabic & English; additional languages advantageous.
- Confident, presentable and warm personality.
- Excellent guest-relations and interpersonal skills.
- Strong organization and reservation-management skills.
- Good complaint handling and problem-solving ability.
- Leadership skills to guide junior staff.
- Comfortable with reservation systems, tablets, QR feedback tools and MS Office.
Position Requirements
10+ Years
work experience
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