More jobs:
Supervisor, Spa & Wellness
Job in
Kuwait City, Kuwait
Listed on 2026-10-11
Listing for:
Four Seasons Hotel
Full Time
position Listed on 2026-10-11
Job specializations:
-
Hospitality / Hotel / Catering
Hospitality & Tourism, Guest Services, Hotel Management
Job Description & How to Apply Below
- Oversee spa booking practices to maximize productivity and room utilization ensuring efficient scheduling during peak and off-peak hours
- Conduct daily checks of guest areas including locker rooms fitness areas and relaxation rooms to ensure cleanliness orderliness and proper equipment functioning
- Manage inventories and reorder supplies to meet operational demands
- Collaborate with spa management on new procedures to improve service and productivity
- Supervise daily operations of the spa team including therapists attendants and coordinators ensuring adherence to standards
- Conduct training sessions for new hires maintaining and updating the Spa Training Manual and testing materials quarterly
- Continuously retrain team members to improve service delivery and operational efficiency
- Monitor and document staff performance assisting with evaluations and corrective actions as needed
- Develop and implement up-selling incentives to drive revenue growth
- Provide consultations and familiarize guests with services amenities spa and hotel facilities
- Set and coordinate guest appointments while adhering to Four Seasons service standards
- Promote and sell retail products tailoring recommendations to guest needs
- Anticipate guest needs resolve issues promptly and ensure complete satisfaction
- Maintain retail displays ensuring neatness and proper stock levels
- Conduct monthly inventory and introduce new unique products to enhance retail offerings
- Implement and monitor retail incentive plans for staff to boost sales
- Ensure accurate input of services gratuities and retail sales into the POS system
- Prepare accounting reports research voucher issues and resolve discrepancies
- Maintain an organized workspace and manage desk supplies guest materials and operational inventories
- Passion for the health and wellness industry and commitment to delivering exceptional guest experiences
- Oral and written proficiency in English and Arabic
- Excellent communication and organizational skills, with the ability to prioritize in a busy environment
- Previous supervisory experience in a luxury spa or wellness setting preferred
- Knowledge of spa software systems and hotel interface programs such as Book4
Time, Birchstreet, Opera, and HotSOS - Proficiency in Microsoft Office (Word and Excel) and Canva
- Ability to inspire and motivate team members while maintaining professionalism and attention to detail
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