Front Office Senior Receptionist; Arabic Speaker

First impressions are everything

As a Front Office Supervisor you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence

• Greet guests
• manage check-ins
• respond to requests and settle accounts while providing friendly and engaging service
• Supervise day-to-day front office operations ensuring service standards are consistently met and maintained
• Address guest concerns promptly
• track issues and notify appropriate departments to resolve problems efficiently
• Assist the Front Office Manager with staffing records scheduling and staff training initiatives

Your experience and skills include:

• Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required
• Proficiency with Opera property management system or related hotel management software
• Fluency in English and Arabic; additional languages are a plus
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction