Executive Housekeeper

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department The position ensures that guest rooms public areas back-of-house areas and other hotel facilities are maintained to the highest standards of cleanliness hygiene presentation safety and guest satisfaction

• Housekeeping Operations
  • Plan organize and supervise daily housekeeping operations
  • Ensure guest rooms and public areas meet established cleanliness and presentation standards
  • Conduct regular inspections of guest rooms corridors public areas back-of-house areas and housekeeping facilities
  • Ensure rooms are prepared and released according to hotel standards and operational requirements
  • Coordinate with Front Office regarding room status arrivals departures VIP guests room moves and special requests
  • Establish and maintain effective cleaning procedures checklists and quality standards
  • Ensure proper handling of lost and found items
• Team Leadership amp Staff Management
  • Recruit train coach and develop housekeeping employees
  • Prepare staff schedules assignments and daily work plans according to occupancy and business needs
  • Conduct daily briefings and communicate operational priorities to the team
  • Monitor employee performance attendance grooming and discipline
  • Provide regular performance feedback and recommend training or development programs
  • Maintain a positive professional and service-oriented working environment
• Quality amp Guest Satisfaction
  • Maintain consistent hotel cleanliness and housekeeping standards
  • Respond promptly to guest complaints and special requests related to housekeeping
  • Follow up on guest feedback and implement corrective actions where required
  • Work closely with other departments to resolve guest and operational issues
  • Support the hotel s guest satisfaction and service quality objectives
• Inventory amp Cost Control
  • Monitor housekeeping supplies linen uniforms guest amenities chemicals and operating equipment
  • Maintain appropriate inventory levels and establish par-stock requirements
  • Control departmental expenses and minimize unnecessary consumption and wastage
  • Conduct regular inventory and linen counts
  • Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary
  • Work with Purchasing and Finance to manage departmental procurement and budgets
• Hygiene Safety amp Compliance
  • Ensure compliance with hotel hygiene sanitation health safety and environmental standards
  • Ensure cleaning chemicals are stored labeled and used correctly
  • Conduct regular checks of housekeeping equipment and work areas
  • Ensure employees follow proper occupational health and safety procedures
  • Implement appropriate procedures for emergencies accidents and hazardous situations
• Administration amp Reporting
  • Prepare housekeeping departmental reports schedules forecasts and budgets
  • Monitor occupancy-related staffing requirements and productivity
  • Maintain accurate records for inventory linen uniforms equipment maintenance issues and lost and found
  • Participate in management meetings and communicate departmental performance and challenges
  • Develop and update housekeeping SOPs and operational procedures
• Interdepartmental Coordination
  • Coordinate closely with Front Office Engineering Food amp Beverage Security Human Resources and other departments
  • Communicate room maintenance issues to Engineering and follow up until completion
  • Support hotel events VIP arrivals group arrivals and special functions
  • Participate in hotel-wide projects and initiatives as assigned by management

• Guest satisfaction and housekeeping-related guest feedback
• Guest room cleanliness scores
• Public area cleanliness standards
• Room turnaround and readiness
• Housekeeping productivity
• Departmental…