Account Director

Account Director — POSM | Fit-Out | Retail | Activation & Events Kuwait | Brand Aid

Brand Aid, a multi-country marketing, advertising, and production agency operating across 9 countries, is looking for an experienced Account Director to lead our Client Servicing team in Kuwait across POSM, Fit-Out, Retail, and Activation & Events.

If you have a strong background in production-linked client accounts, BOM and costing oversight, and leading Account Managers to deliver flawless execution — this role is for you.

Pricing Discipline — Ensure 100% of jobs across the team are priced at or above the country-specific multiplier floor; no pricing below floor without CEO approval. — Hold every Account Manager in the team accountable for hitting their multiplier target on 100% of their projects.

Cross-Selling & Client Retention — Run regular review meetings with clients, in and off season. — Proactively pitch concepts and designs for seasonal and potential campaigns to open new revenue streams.

Sales Revenue Target — Own and deliver the overall Kuwait sales revenue target across POSM, Fit-Out, Retail, and Activation & Events.

Project Management & Odoo Compliance (Team-wide) — Minimize unnecessary production overtime by avoiding ad-hoc projects and coordinating deadlines with the production/technical team. — Send clear inspection and measurement requests through the correct channel. — Collect complete brief data from clients and follow up on missing information. — Prepare a comprehensive internal brief using the approved template. — Hold internal alignment meetings with all relevant departments before kickoff.

— Follow up on samples and approvals. — Follow the correct workflow to activate and initiate projects. — Finalize design scaling and ratios with the technical team. — Set clear cut-off dates based on minimum lead time for technical drawings and production. — Track design and cost so the BOM always reflects the latest approved design — revising BOM and quotation and informing the client of any changes.

— Use Odoo for every workflow step daily, keeping all data consolidated and accurate per the Odoo Guidebook. — Ensure every Account Manager in the team applies these standards consistently across all projects.

Bachelor's degree in Business Administration, Marketing, or related field. — 8+ years in client servicing or account leadership within POSM, fit-out, retail, activation/events, or a production agency environment. — Experience managing production-linked client accounts, including BOM and costing oversight. — Familiarity with ERP/workflow systems (Odoo or equivalent) is a strong advantage. — Fluent Arabic and English, written and spoken.

• Skills & Competencies — Team leadership and performance management of Account Managers. — Strong production, BOM, and costing knowledge. — Negotiation and client relationship management. — Close cross-functional coordination with production and technical teams. — Discipline in Odoo/ERP-based project tracking.