Client and Sales

Client Experience & Sales

THAHAB is a luxury multi-brand marketplace — 1,250+ leading luxury brands and a global client base.

We're looking for someone to manage the relationship between THAHAB and its clients — the human layer on top of the platform. This is the person who turns a first purchase into a ten-year relationship, who a VIP client turns to for world‑class clienteling when they want something hard to find, and who treats every high‑value order like it matters, because it does.

This isn't a call‑center or ticket‑queue role. It's a high‑trust seat for someone who understands luxury, understands people, is a top-notch communicator, and knows that at this level, service is the product.

• Manage the high‑end client relationship end to end — clienteling, personal shopping, and concierge‑level service across Whats App, phone, and in person.
• Drive sales the way a great client advisor does: proactive outreach, curated edits, restock and drop alerts, and knowing what a client wants before they ask.
• Source the hard things — special orders, waitlisted pieces, specific references — and make the impossible feel routine to the client.
• Own after‑sales: returns, exchanges, authentication questions, and resolution, handled with the same polish as the original sale.
• Turn client behavior into insight — what's selling, what's stuck, who's about to lapse, who's ready to move up a tier — and feed that back into merchandising and buying.
• Build and run the clienteling playbook: segmentation, follow‑up cadences, gifting moments, and the standards everyone else holds to.

• A real feel for luxury — you understand the brands, the codes, and the client who spends at this level, and you carry yourself accordingly.
• A natural seller who never sounds like one — warm, unhurried, and trusted.
• Exceptional communication in English and Arabic, written and spoken.
• Organized and relentless on follow‑through — nothing slips, no client is forgotten.
• Commercially sharp — you think in conversion, retention, and lifetime value, not just niceties.
• Background in luxury retail, personal shopping, hospitality, or high‑end client services is a strong plus.

Polished, discreet, and genuinely good with people. You take pride in building an environment where a client stays.

Based in Kuwait City
· Full-time, on-site

Interested — or know someone who'd be a great fit? Send your CV.