Showroom Manager – Lexus

Overview

Showroom Manager will manage the showroom to ensure optimal sales through maintaining maximizing showroom appearance and efficiency of sales floor operations, and providing exceptional customer service. The responsibilities include:

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic.
• Achievement of all set targets and objectives in a timely manner.
• Maintain a minimum of 95% in the Customer Satisfaction Index.
• Direct and supervise employees engaged in sales.
• Ensure accuracy of window holder specification.
• Ensure test drives are appropriately conducted.
• Ensure team members hold a valid Kuwaiti Driver’s License.
• Ensure customer prospecting database is constantly updated and maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced.
• Monitor and report on sales activities and performance and take corrective measures as necessary.
• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
• Coach and instruct staff on how to handle difficult and complicated sales.
• Enforce safety, health, and security rules.

Arabic - Fluent / Excellent
English - Fluent / Excellent

Any

Any

Educational

Qualifications:

Primary:
Bachelor degree (12th Standard + 3 years or 4 years degree) or equivalent with 10 years of experience.
Alternate:
Diploma in Automobile/Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 12 years of managerial experience

Linguistic Abilities:
English and Arabic is a must.

The Al-Sayer Group, is a leading progressive and proactive business group, headquartered at Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc. Since its inception the company has focused on total customer satisfaction which has resulted in a good customer base. Our continuing commitment to excellence was recognized in 1997 when the company received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.