CRM Lead Job Kuwait City area,Al Asimah Kuwait,Sales

Job Brief

We are currently looking to hire an enthusiastic & driven CRM Lead to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns.

Core Responsibilities

Develop & execute customer relationship management campaigns to increase customer loyalty

Prepare a set of universal customer relationship procedures & apply them at every level of the company

Analyze customer behavior and measure their impact on business outcomes to update strategies

Maintain smooth communication with customers and promptly reply to their queries

Respond and resolve customer complaints quickly and efficiently

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively

Run effective promotional activities to optimize sales growth and customer retention

Use existing customer data to gain new leads and potential customers

Understand previous customer attitudes to better engage current customers

Identify new and more cost-efficient communication channels with customers

Identify the most efficient customer interaction approaches & prioritize them accordingly

Keep customers updated about the latest collections & special offers in order to increase sales

Adopt new trends & strategies to expand the customer base such as upselling and cross selling

Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

Notify admins and upper management about all the execution plans & required changes

Monitor direct competitors of the company and find out how they handle customer relationships

Key Requirements

You have a diploma/degree in Sales, Marketing, Business Administration, or a related field.
You have solid prior experience in a similar role.
You have experience in SQL data extraction, overseeing and driving campaigns and projects.
You are analytical, data driven, and well versed in Excel.
You are detail oriented and thrive in dynamic and fast paced working environments.
You possess excellent communication & interpersonal skills.
You are a strong team player and comfortable working in matrix environments.