Sales Consultant - Fleet - Mercedes Benz

The role is responsible for leading business-to-business fleet sales activities by developing and maintaining strong client relationships, achieving assigned sales objectives, and driving customer satisfaction, retention, and business growth.

• Handle fleet sale responsibilities of customers such as ministries, corporate houses, contracting companies, car rental companies, Affinity Gov., Affinity Corporate, Government, and high-profile customers.
• Ensure to create best sales presentation as per the brand standards.
• Assist the customers in selecting available products by undertaking an in-depth needs analysis.
• Ensure to provide all customers with a high quality of service and value in all stages of the sales process.
• Make calls on prospective customers; send marketing collateral comprising of brochures and catalogues.
• Prepare quotations based on defined pricing guidelines after gathering information for customer scoping based on an understanding of customer requirements in terms of fleet size, kind of planned usage, type of customer business.
• Facilitate that relevant paperwork, car registration and/or insurance documentation should be completed according to the distributor & company policies.
• Organize the hand-over of the vehicle according to the distributor policy.
• Handle customer complaints tactfully and promptly according to the distributor policies and elevate difficult cases immediately to the Supervisor/ Manager of Sales.
• Explain terms of payment to customers, if required, and ensure that purchase order is raised and collections/realization takes place.

• Bachelor's Degree or Diploma in Business Administration, Sales, Marketing, Automotive, or any related field.

• Minimum 2 years of experience in a sales role, preferably in business-to-business (B2B) sales.
• Experience in fleet automotive sales will be considered an advantage.

• Strong knowledge of customer relationship management and client retention practices.
• Strong communication skills with the ability to engage effectively with clients, internal teams, and management at all levels.
• Excellent prospecting, interpersonal and negotiation skills.
• Proficient in Microsoft Office applications and CRM systems.
• Strong organizational skills with the ability to multitask, and manage follow ups effectively.
• Results-oriented with the ability to achieve sales targets and support business growth.

• Preferred Language:
  English, Arabic
• Job Country:
  Kuwait
• Duty Shift / Timings:
  One Shift / 08:00 AM to 05:00 PM