Card Telesales Agent Job Kuwait City area,Kuwait,Sales

Job Titles: Cards Telesales Agent

Term: 12 months

Location: Kuwait City, Kuwait
- Onsite

Division: Cards & Payments/ Retail Banking

Reports to: Team Lead, Cards Telesales

Relevant experience: 2–4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, orcontact-centre-based consumer sales. Candidates with a strong first ~12 monthsof card-selling experience willalso be considered.

Mandatory requirements:

Kuwaiti national (role is reserved under national workforce priorities)

Native/fluent Arabic and professional working English — both spoken and written

Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions

Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context

Immediately available or 30-daynotice period

PURPOSE OF THE PROJECT

Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As aCards Telesales Agent, you will convert qualified leads into activated, engaged cardholders — playing a direct,visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit — and beat — monthly sales targets.

This is astrong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end-to end cards commercialisation.

Key Activities

Outbound & inbound telesales campaigns (~55%) — Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.

Lead qualification & conversion (~20%) — Assess customer eligibility, needs, and fit; position the rightcard proposition; handle objections and secure application completion.

Activation & early-usage engagement (~10%) — Guide newly issued cardholders through activation,first transaction, and digital wallet setup to maximise 30-day active rates.

Data capture & CRM hygiene (~10%) — Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.

Compliance & quality (~5%) — Adhere to approved scripts, call-recording rules, and QA feedback loopsto ensure every conversation is compliant and customer-first

Core Responsibilities and Accountabilities

Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.
Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.
Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.
Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).
Educate customers on card features, benefits, fees, rewards, and safe usage — including digital walletenablement — to lift 30-day activation and early spend.
Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation
Uphold governance standards — call recording, QA, script adherence, and consumer-protection rules — to meet internal audit and regulator expectations.

KPIs (indicative)

New credit cards sold per agent per month
Lead-to-sale conversion rate on pre-screened / preapproved lead lists
Card activation rate within 30 days of issuance
Sales quality / script-adherence score from call monitoring and QA sampling
Productivity per agent — dials, connects, and cards issued per FTE per month
Data-quality score on CRM entries (accuracy, completeness, timeliness)

Knowledge and Experience Domain expertise

Consumer credit card acquisition lifecycle: lead application underwriting handoff issuance activation early spend
Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETBreactivation)
Understanding of…