IT Infrastructure Solutions Account Manager

Basic Scope of Job:

Drive IT infrastructure sales, develop new business, manage customer accounts, and achieve revenue and profitability targets.

• Identify and develop new business opportunities for IT infrastructure solutions.
• Generate leads through customer visits, networking, referrals, tenders, events, and direct sales activities.
• Manage the complete sales cycle from lead generation and qualification through negotiation, closing, and handover.
• Achieve assigned monthly, quarterly, and annual sales and gross-margin targets.
• Maintain and develop a strong sales pipeline and provide accurate sales forecasts.

• Servers and storage solutions.
• Data center infrastructure.
• Network switches, routers, and wireless solutions.
• Structured cabling and fiber-optic solutions.
• Firewalls and network security solutions.
• Backup and disaster recovery solutions.
• Virtualization and cloud infrastructure.
• UPS, power, and rack solutions.
• CCTV, access control, and related ICT infrastructure.
• IT hardware, software, licenses, and related support services.
• Managed IT services and infrastructure maintenance contracts.

• Develop strong relationships with CIOs, IT Managers, Infrastructure Managers, Procurement Managers, and other key decision-makers.
• Conduct customer meetings and site visits to understand business and technical requirements.
• Identify opportunities within existing accounts for upgrades, expansion, renewals, upselling, and cross-selling.
• Maintain regular communication with customers throughout the sales process and after project completion.
• Develop long-term customer relationships and maximize account growth.

• Work closely with presales engineers, solution architects, vendors, and technical teams.
• Gather customer requirements and coordinate the preparation of appropriate technical solutions.
• Arrange product demonstrations, technical presentations, site surveys, and proof-of-concept activities where required.
• Prepare and coordinate technical and commercial proposals, quotations, RFPs, and tenders.
• Ensure proposed solutions meet customer requirements, specifications, timelines, and budget.

• Maintain strong relationships with IT infrastructure manufacturers, distributors, and technology partners.
• Obtain competitive pricing, project discounts, and special bids where applicable.
• Stay informed about new products, technologies, certifications, and vendor programs.
• Coordinate with vendors for technical support, demonstrations, solution design, and customer requirements.

• Prepare quotations and commercial proposals in accordance with company policies.
• Negotiate pricing, payment terms, delivery schedules, and contractual requirements.
• Follow up on purchase orders, contracts, deliveries, and payments.
• Monitor sales margins and ensure profitable business.
• Coordinate with finance, procurement, logistics, and project teams to ensure smooth order execution.

• Bachelor’s degree in Business Development, IT, Computer Science, Business, Cybersecurity or a related field.

• Minimum 5 years of relevant experience in the Kuwait market
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• Proven experience in IT infrastructure, networking, data center, cloud, or related technology sales.

• Strong knowledge of the Kuwait IT market and customer landscape.
• Excellent communication, presentation, negotiation, and relationship-management skills.