Team Leader - Indoor Sales

To lead and drive dealership sales operations by managing showroom sales teams, achieving revenue and volume targets, enhancing customer experience, and maximizing sales opportunities across assigned brands and channels. The role is responsible for team performance, pipeline management, customer acquisition, profitability, and sustainable sales growth in line with company objectives.

• Lead daily dealership sales operations across showroom and assigned sales channels.
• Drive vehicle sales revenue, gross profit, volume targets, and agreed KPI objectives.
• Manage and motivate sales executives to maximize productivity and sales conversions.
• Ensure achievement of monthly, quarterly, and annual sales targets.
• Monitor sales pipeline, bookings, deliveries, and conversion performance.
• Build strong customer relationships to improve retention and repeat business.
• Ensure professional customer handling across enquiry, test drive, booking, and delivery stages.
• Support brand campaigns, product launches, and showroom promotional activities.
• Identify new business opportunities, fleet customers, and corporate accounts.
• Coordinate with banks and finance companies to support vehicle financing solutions.
• Coordinate with Leasing, Rental, After Sales, and Marketing teams for cross-selling opportunities.
• Ensure optimum stock display, demo vehicle readiness, and showroom presentation standards.
• Monitor competitor activity, pricing trends, and customer feedback.
• Ensure timely quotations, follow-up actions, booking documentation, and handover processes.
• Maintain CRM discipline, customer records, and sales reporting accuracy.
• Coach and develop team members on product knowledge, sales skills, and customer experience standards.
• Ensure compliance with pricing approvals, commercial policies, and company procedures.
• Prepare daily, weekly, and monthly sales performance reports.
• Resolve customer issues and elevate major risks or opportunities to the General Manager - Dealership.
• Ensure compliance with company IMS requirements in line with ISO 9001, ISO 14001, and ISO 45001 standards.
• Support customer satisfaction, service quality, and continual improvement initiatives within dealership and sales operations.
• Ensure compliance with applicable operational, legal, quality, environmental, and occupational health & safety requirements.
• Maintain proper documentation, reporting, and customer communication related to operational activities.
• Report customer complaints, incidents, unsafe conditions, and operational nonconformities to the concerned department.
• Participate in IMS trainings, audits, corrective actions, and departmental improvement initiatives.
• Promote safe working practices, environmental awareness, and customer-focused culture within daily operations.
• Stop and report any unsafe act or unsafe condition that may impact personnel, customers, company property, or operations.