Sales Executive - Indoor Sales

To achieve vehicle sales targets by generating leads, converting enquiries, managing customer relationships, and delivering excellent buying experience. The role is responsible for promoting assigned brands, increasing revenue, maximizing profitability, and supporting dealership growth through effective sales execution and customer service.

• Achieve assigned sales revenue, unit sales, and targets.
• Receive customer enquiries, identify needs, and recommend suitable vehicles and solutions.
• Conduct showroom presentations, product demonstrations, and test drives.
• Prepare quotations, proposals, booking forms, and sales documentation accurately.
• Follow up leads, enquiries, and prospects to maximize conversion rates.
• Build strong customer relationships to improve retention and repeat business.
• Promote finance, insurance, accessories, warranties, and value-added services.
• Coordinate with banks and finance companies for customer funding solutions.
• Ensure timely booking processing, vehicle delivery, and customer handover.
• Maintain accurate CRM updates, customer records, and sales pipeline status.
• Support corporate, fleet, and referral sales opportunities when required.
• Monitor competitor activity, market trends, and customer feedback.
• Participate in campaigns, showroom events, and promotional activities.
• Ensure showroom display standards, demo vehicle readiness, and professional presentation.
• Resolve customer concerns professionally and elevate issues when required.
• Ensure compliance with pricing approvals, company procedures, and sales policies.
• Prepare daily, weekly, and monthly sales reports.
• Ensure compliance with company IMS requirements in line with ISO 9001, ISO 14001, and ISO 45001 standards.
• Support customer satisfaction, service quality, and continual improvement initiatives within dealership and sales operations.
• Ensure compliance with applicable operational, legal, quality, environmental, and occupational health & safety requirements.
• Maintain proper documentation, reporting, and customer communication related to operational activities.
• Report customer complaints, incidents, unsafe conditions, and operational nonconformities to the concerned department.
• Participate in IMS trainings, audits, corrective actions, and departmental improvement initiatives.
Promote safe working practices, environmental awareness, and customer-focused culture within daily operations.
• Stop and report any unsafe act or unsafe condition that may impact personnel, customers, company property, or operations.