Card Telesales Agent | KW

Card Telesales Agent

About the job Card Telesales Agent

Job Titles:
Cards Telesales Agent

Term: 12 months

Location:

Kuwait City, Kuwait
- Onsite

Division:
Cards & Payments/ Retail Banking

Reports to:

Team Lead, Cards Telesales

Relevant experience: 2-4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.

• Kuwaiti national (role is reserved under national workforce priorities)
• Native/fluent Arabic and professional working English - both spoken and written
• Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions
• Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context
• Immediately available or 30-day notice period

Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a Cards Telesales Agent, you will convert qualified leads into activated, engaged cardholders - playing a direct, visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit - and beat - monthly sales targets.

This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end-to end cards commercialisation.

• Outbound & inbound telesales campaigns (~55%) - Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.
• Lead qualification & conversion (~20%) - Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.
• Activation & early-usage engagement (~10%) - Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.
• Data capture & CRM hygiene (~10%) - Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.
• Compliance & quality (~5%) - Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first

• Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.
• Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.
• Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.
• Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).
• Educate customers on card features, benefits, fees, rewards, and safe usage - including digital wallet enablement - to lift 30-day activation and early spend.
• Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation
• Uphold governance standards - call recording, QA, script adherence, and consumer-protection rules - to meet internal audit and regulator expectations.

• New credit cards sold per agent per month
• Lead-to-sale conversion rate on pre-screened / preapproved lead lists
• Card activation rate within 30 days of issuance
• Sales…