Customer Service Representative

Job Title

Customer Service Representative

Location: Austin, TX

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The Customer Service Representative serves as a vital connection between our customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. You will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs. You will engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions.

You will assist customers with technical products both by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications.

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering appropriate solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

• High school diploma required
• Bilingual Spanish/English (REQUIRED and critical qualification)
• 2+ years of experience in customer service

• 2+ years B2B customer service experience
• Experience in manufacturing, warehouse, or industrial environments
• CRM experience (Salesforce or similar)
• Microsoft Office / Teams proficiency
• Some college education preferred
• Familiarity with safety specification resources or regulated product environments

• Fully on-site, 8am-5pm Monday through Friday

Our comprehensive benefits package includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.