Patient Access Representative

Kyle, TX

Full time

R

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location:

Ascension Seton Hays, Kyle, TX.

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* Work Schedule:

Emergency Department. Wednesday, 8:00 PM-2:00 AM;
Thursday through Saturday, 2:00 PM-2:00 AM*
* Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

+ Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently

+ Answer phones and gather accurate patient information quickly in a fast-paced environment

+ Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

+ Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

+ Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable

+  Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

+ No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For:

+ Exceptional customer service experience, communication, and interpersonal skills

+ Strong composure and professionalism in a fast-paced environment

+ Ability to multitask and prioritize quickly with high attention to detail

+ Comfortable with shifting priorities based on patient needs

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Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

+ High School Diploma or GED

+ Ability to pass a background check, drug test, and meet vaccination requirements

What You'll Gain:

+ Experience in healthcare administration & patient access

+ Exposure to revenue cycle, insurance processes, and hospital operations

+ Opportunity for growth within R1

+ A team environment focused on innovation, collaboration, and patient experience

+ Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

+ Make a Real Difference:
Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

+ Learn Healthcare from the Ground Up:
From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

+ Fast-Paced, Never Boring:
You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

+ Supportive Team Environment:
We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new…