Leasing Consultant

Job Title

Leasing Consultant

$20 to $21 per hour

• Physical wellness:
  Medical, dental, vision, and mental health coverage options.
• Financial wellness:
  Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness:
  Generous time‑off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more:
  Mentoring, professional development, discounts, tuition reimbursement, robust recognition program, and more.

• Coordinate all activities related to apartment rentals, move‑ins, move‑outs, and lease renewals.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Listen, understand, and show empathy and respect to residents and coworkers.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move‑in paperwork and processes.
• Ensure model apartments are in touring condition.
• Orient prospective and current residents to the property and process renewal paperwork.
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer system.
• Follow up with all prospective residents via phone, mail or email.
• Convert phone traffic into scheduled appointments for property tours.
• Inspect apartments prior to resident move‑ins and ensure move‑in condition by coordinating move‑in/out needs with maintenance.
• Create and maintain confidential resident files, including review of move‑in paperwork with new residents.
• Complete weekly leasing reports accurately and on time.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout tenancy by responding to requests promptly.
• Shop competitive properties and inspect buildings and grounds for safety and cleanliness, alerting maintenance as needed.
• Assist with processing work order requests for residents and ensure timely completion.
• Provide clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

• High school diploma is required.
• Minimum one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

• Excellent customer service and interpersonal skills.
• Prior experience in Yardi Voyager or a comparable system is preferred.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quick and accurately.
• Strong English reading, writing, comprehension, and conversation skills.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time‑management skills.
• Ability to calm and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance are required.
• Compliance with all safety requirements.
• Required to complete and pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected characteristic.