Property Manager

Job Title: Property Manager

• Physical wellness:
  Medical, dental, vision, and mental health coverage options.
• Financial wellness:
  Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness:
  Generous time‑off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more:
  Mentoring, professional development, discounts, tuition reimbursement, robust recognition program, and we’re just getting started.

The property manager is responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for the residents, associates, and clients.

• Manage day‑to‑day operations of the property including resident satisfaction and retention, full resident lifecycle activities (lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.
• Meet client expectations and provide an excellent customer service experience.
• Recruit, interview, give corrective feedback, and hire staff.
• Create a climate in which associates want to do their best by leading and communicating a shared vision, and providing coaching and development.
• Execute the strategic marketing plan to attract and retain residents.
• Understand operations guidelines established within the property management agreement.
• Respond to resident complaints and issues; serve as liaison to residents and the corporate office regarding the administration of common area maintenance and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, and establishing networks.
• Organize and implement site natural disaster and emergency evacuation plans.
• Manage property and associate safety records, property loss claims, and risk management initiatives.
• Other duties as assigned.

• High school diploma required;
  Bachelor’s degree preferred.
• Two to three years of experience in property management required.
• One to two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Real estate license preferred or may be required in some locations.
• Knowledge of  preferred.
• Prior experience in Yardi Voyager or equivalent system preferred.

• Very strong organizational and time‑management skills.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Intermediate knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters required.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
  
  English language skills: reading, writing, comprehension, and conversation.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.