Customer Experience & Administrative Assistant

Description

Are you someone who loves being the go-to person in an office? Do you enjoy welcoming people with a smile, answering phones with confidence, and keeping things organized behind the scenes? If you’re an outgoing, detail-oriented professional who takes pride in creating a warm and positive experience for customers both in person and on the phone, this could be the perfect role for you.

Citizens State Bank is looking for an enthusiastic professional to join our La Crosse office as a Customer Experience Administrative Assistant (internally known as our Director of First Impressions). This role is essential to our team, serving as the first point of contact for customers and helping ensure we live out our mission: “To provide an experience like no other.”

This position is often the initial employee our customers talk to on the phone or in the La Crosse office. The ideal candidate will be able to provide top‑notch customer service through excellent phone skills and spirited greeting of the Bank’s customers, with a positive “can‑do” attitude. They will be able to carry out the #citizens experience every day, while demonstrating strong attention to detail, the ability to multitask, and working well under pressure.

We are looking for self‑starters who can work independently in a rapidly changing and fast‑paced environment, while maintaining both flexibility and proactivity with assignments and responsibilities.

Duties include answering phones, greeting customers, providing top‑notch customer service, general administrative duties, and maintaining sufficient office supply inventory. Computer and customer service skills are essential; previous administrative experience is a plus. If this is a position that matches your skillset and you can see yourself being successful in it, we will be happy to teach and continue to develop you!

Citizens State Bank offers an excellent salary, benefits package, and dynamic culture unlike any other. Candidates interested in working in a fun, high‑energy organization that was named as one of the top Community Banks in the nation, an American Banker’s “Best Banks to Work For”, and a winner of the “Raising the Bar” award from TINYpulse (employee happiness), should review our employment opportunities page.

Don’t wait to apply; our positions fill quickly, and you don’t want to miss out on joining the best culture in the industry! While you wait for our response, check out our reviews and like us on Facebook, or visit our website izensstatebank.us