Financial Aid Associate

Job Profile

Administrative Assistant III

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Financial Aid Associate

University Staff

Regular

Under general supervision, this position advises students and parents in completing financial aid forms, in explaining the various student loan types, and in filing appeals. Serves in a triage role in determining if a student needs to speak with a counselor and, if so, which counselor can best meet their needs or if another office could serve them better. Explains complex financial aid procedures and regulations to both students and their parents.

Has primary responsibility for the coordination of administrative functions related to the Job Location Development program (a program linking external employers and students seeking employment). Assists with training and supervision all student employees who work at the front desk/reception area. The position has responsibility for outreach efforts to current and former students. They also may assist with management of our outside scholarship database.

General working hours are Monday thru Friday 7:45am to 4:30pm.

The review of applications starts on August 7, 2026. Applications received on or before August 7th are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at .

• Maintain Financial Aid Office TV, brochure racks, front desk area.
• Assist other Financial Aid Office staff members with projects and work assignments as necessary for effective overall financial aid program efficiency and office operations.
• Other duties as assigned.

Coordinate administrative functions related to the Off Campus Part Time Job Board:

• Assist with all administrative functions related to the (electronic) campus part time job board Handshake.
• Respond to telephone calls and emails from student, off campus employers, and on campus departments requesting information about or assistance with the part time job board.
• Place follow up calls or send emails to employers, both on and off campus, to gather information needed to closeout jobs, repost, or post new opportunities via the website.
• Maintain records on a monthly and yearly basis by completing necessary forms and end of year report.
• Maintain lists of students interested in temporary work (child care, lawn care, snow shoveling, odd jobs). Verify enrollment status and send out listings, as requested, to potential employers.
• Coordinate promotional activities related to the online part time job board as it relates to the development of additional part time job opportunities for UWL students

Function as paraprofessional advisor for telephone, e-mail, and walk-in tasks in the Financial Aid Office:

• Serve in a ‘triage’ role, by independently advising students, parents, campus departments and the general public concerning financial aid procedures, providing technical explanations, or referring constituents to the appropriate financial aid counselor.
• Explain options and alternatives and answer both general and detailed questions.
• Interpret and relay information from a variety of platforms, including Peoplesoft Student Information System, Image Now electronic document system and various US Dept of Education databases.
• Review information in the student information system to respond to general and detailed questions such as, determining current application status, supporting documentation requirements, and communicate that information to the applicant.
• Advise students when prerequisites must be resolved through other campus departments such as Records and Registration, Cashier’s, Admissions, etc. Refer students to…