Access Svc & Counseling Assistant - PT

Position Summary

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. As an open-access institution, we proudly serve learners from all walks of life, recognizing that diverse backgrounds and lived experiences enrich our community and strengthen our mission. We are committed to creating a sense of belonging where everyone feels empowered to be themselves and supported in their personal and professional growth.

This means actively identifying and removing barriers to opportunity and providing pathways to social and economic advancement. Western is deeply connected to the communities we serve, and we believe in the power of education to drive positive change. We seek individuals who are passionate about teaching and learning, dedicated to student success, and eager to collaborate in building a more vibrant, equitable community.

If you share these values and are ready to make a meaningful impact, we invite you to explore this opportunity at Western.

Summary of Position: The Access Services/Counseling & Case Management receptionist is responsible for providing front-line administrative support to the entire department. This role ensures the efficient daily operation of the office and serves as the initial point of contact for students, faculty, and staff seeking mental health and accommodation services. The receptionist fosters a welcoming and professional environment, maintains confidentiality, and supports the center's mission to promote student well-being.

This is a part-time non-benefit eligible position with up to 20 hours/week.

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.

2. Perform office functions that may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.

3. Complete all required College training and be responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.

4. Student Success is the cornerstone of Western's culture, and the college may assign employees as needed to other areas or additional duties to foster this success.

5. Customer Service and Department Support
- Supporting Action/Task May Include:

• Greet clients and visitors in a courteous, respectful, and professional manner.
• Answer incoming phone calls and respond to emails; provide general information or route inquiries appropriately.
• Maintain confidentiality of sensitive information in accordance with HIPAA, FERPA, and institutional policies.
• Monitor the waiting area to ensure a calm and supportive atmosphere.
• Handle emergency or crisis situations with discretion, alerting appropriate staff promptly.

6. Data Support
- Supporting Action/Task May Include:

• Compile and gather data for processing and entering to databases
• Prepare data requests reports and documentation

Minimum Qualifications:

• High School or GED equivalent

Preferred Qualifications:

• Previous office experience

This position reports to:
Director
- Counseling & Case Management

Starting hourly salary range based on education and experience: $16.80

Applicant review will begin:
August 13, 2026

Start Date of:
September 2026

Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire)

Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees.

An Equal Opportunity/Access/Employer And Educator

Western Technical…