Client Experience Coordinator; Front Desk

Three Rivers Performance is one of the leading sports performance and fitness facilities in the Coulee Region, serving youth athletes, adults, and teams throughout the La Crosse area. Our mission is to deliver world-class training and an unmatched client experience in a high-energy, community-driven environment.

We are growing and looking for the right person to help elevate the daily experience inside our facility.

The Client Experience Coordinator serves as the first impression and ongoing point of connection for athletes, parents, and adult clients at Three Rivers Performance.

This role combines hospitality, organization, communication, and relationship-building. You will help create an environment where every person feels welcomed, supported, and confident in their decision to train s is not a passive desk job, it is a people-focused role that plays a key part in client retention, membership growth, and daily operations.

• Client Experience & Hospitality
• Greet every visitor with energy, professionalism, and positivity
• Learn names and build relationships with athletes, parents, and adult clients
• Provide clear guidance on facility use, schedules, and services
• Ensure every person feels welcomed and supported

• Identify the purpose of each visit (turf, weight room, recovery, appointment, new visitor)
• Manage check-ins and package usage accurately
• Direct clients to coaches or appropriate areas of the facility
• Maintain a smooth and organized front desk workflow

• Respond to client inquiries through our online platform and messaging tools
• Assist with scheduling, appointments, and account questions
• Follow up with prospective and inactive clients
• Help guide new clients through onboarding and next steps

• Maintain a clean, organized, and professional front desk and lobby
• Assist with cleaning and resetting spaces between sessions
• Help maintain a welcoming and professional facility environment

• Offer facility tours to new visitors and parents
• Book assessments and trial sessions
• Support new member sign-ups through relationship-based conversations
• Help ensure a smooth onboarding experience for new members

Staring is $18-$23/hr depending on experience.

We reward initiative and impact.

• $10 per appointment booked and showed
• $25 per brand-new membership (not renewals)

This role focuses on building trust and guiding clients, not high-pressure sales.

Primary coverage needed:

• Monday–Thursday, 2:00–6:00 PM

Additional hours may be available for:

• Friday & Saturday coverage
• Events or camps
• Future expansion (morning hours)
• Assist in other businesses located within our facility

• Outgoing, confident, friendly and professional demeanor with a focus on problem-solving and creating positive client experiences
• Highly organized, detail-oriented for managing schedules, appointments, and maintaining operational efficiency
• Strong communication skills (in person, text, and email)
• Proficiency in using office management software and tools using apps and scheduling platforms (Go High Level, , Google calendar)
• Calm and positive in a fast-paced environment
• Takes pride in cleanliness and organization
• Passion for fitness, sports, or helping people is a plus
• Previous experience in a front desk or administrative role is a plus

• Hospitality or customer service
• Fitness or athletics
• Strong background in business, marketing, or health fields

• Make an Impact
• Help athletes and adults improve their health and performance
• Be part of a positive, community-driven environment
• Grow With Us
• Opportunities for increased hours and responsibility
• Potential growth into client experience, operations, or marketing roles
• Be Part of the TRP Culture
• High-energy, team-oriented environment
• A facility that values professionalism, relationships, and community

Please send a resume and cover letter including:

• Why you would be a great fit for this role
• Any experience working with people or in customer service