Police Dispatcher

Position Title

Police Dispatcher

University Staff

Regular

Police Dispatcher I

University Police Department

The Division of Administration and Finance supports the mission of teaching, research, and public service by providing quality campus services. This position is part of the Police & Parking Services and works under the general supervision of the Law Enforcement Dispatch Supervisor. The dispatcher operates communication systems – two‑way radios, telephones, and computers – to coordinate internal and external responses for police operations on campus.

The role serves as a hub for all alarms and notification systems critical to campus safety.

Key responsibilities include maintaining accurate police reports, dispatch logs, and crime statistics; applying and maintaining records of department grants; and serving as a Campus Security Authority under the Clery Act.

• Documents incidents accurately and adheres to all applicable policies, rules, and regulations.
• Troubleshoots, triages, and escalates issues according to established policies and procedures.
• Schedules logistics and secures resources for response to emergency incidents for the institution.
• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high‑stress emergency situations.
• Operates police radios, phone consoles, and various equipment and technologies to receive and process requests and information from institutional affiliates, law enforcement, and other public safety agencies.

• Minimum of high school diploma or equivalent.
• Must become certified and maintain certification with WI DOJ Time system, which requires an extensive background check.
• Knowledge and experience with Microsoft Office Suite (Word, Excel).
• Knowledge and experience with e‑mail functions (Outlook, Gmail).
• Knowledge of proper telephone etiquette.
• Effective oral and written communication skills.
• Ability to multi‑task and manage frequent interruptions.
• Attention to detail with timelines and due dates.
• Ability to coordinate projects, work independently, and set priorities.
• Knowledge of office practices and procedures.
• Skilled in operating multi‑lined telephones.
• Ability to use discretion and good judgment regarding confidential information.
• Ability to work effectively with people across multiple levels of the organization.
• Ability to perform repetitive motions associated with keyboarding for typing or word processing.
• Willingness to maintain and enhance professional competencies through development workshops, seminars, and training sessions.
• Legally authorized to work in the United States.

• Knowledge of policies and procedures of a public safety unit.
• Advanced computer skills and knowledge.
• Prior dispatch experience.
• Experience with two‑way radio use and etiquette.
• TIME Certified.

$18.65 per hour

• Paid vacation for 12‑month positions.
• Flexible health insurance with low co‑pays and good coverage.
• Paid holidays and paid sick days.
• Retirement system with vesting after five years of employment.
• Competitive benefits relative to local industry.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or state law and UW System policies. The University is committed to building a diverse workforce and encourages all qualified individuals to apply.