Partner Integration Technical Support Representative (3rd shift Job La Crosse area,Wisconsin USA,Customer Service/HelpDesk

Position: Partner Integration Technical Support Representative (3rd shift)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are currently hiring for 3rd shift: 11pm to 7:30am CST.

The Call Center Representative is responsible for providing front‑line, always‑on (24x7x365) technical support for high‑visibility partners requiring continuous assistance. This role serves as the primary point of contact for technical issue intake, triage, communication, and resolution, ensuring partner concerns are handled accurately, professionally, and within established service level agreements (SLAs).

The representative documents and prioritizes incoming issues, follows defined escalation and troubleshooting procedures, and collaborates closely with Technology, Client Services, and Partner Integration teams to drive timely resolution. This role plays a critical part in maintaining operational continuity, meeting contractual obligations, and delivering an exceptional partner support experience.

Basic Qualifications

High school diploma or equivalent
Typically five or more years of customer service experience

Preferred Skills/Experience

Skilled in basic technical troubleshooting and system maintenance
Prior call center experience
Experience with AWS, Salesforce, IC S, Service Now, Client Resource Center, MS Team and One Note
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously

This position is remote in WI or ND only.

#BBS

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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