Bilingual Library Assistant; English and French - Idylwylde Branch

Job Description – Bilingual Library Assistant (English and French) – Idylwylde Branch (54601)

54601

Bilingual Library Assistant (English and French) – Idylwylde Branch (temporary position until August 29, 2026)

At EPL, our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them – one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet.

They answer questions for people of all ages, bending internet‑based resources to their will.

We are looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic library assistant (aka “Customer Service Ninja”) who enjoys working with the public in a challenging and fast‑paced environment.

Assist library patrons with finding resources, provide reference services, offer programming for all ages, support technology use on tablets and computers, maintain library shelves and materials, and visit schools, daycares and other community organizations to share knowledge.

• An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
• A minimum of one year’s work experience in a library or an environment where customer service is a core focus.
• Experience in the use of Microsoft Office programs, web‑based services and other applications.
• Experience in providing reference services and readers’ advisory services is preferred.
• Experience in developing and presenting programs for customers of all ages is required; a particular emphasis on programming for young children is preferred.

• Fluently bilingual, French & English. Interviews may be conducted in both languages.
• A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
• Enthusiastic with the ability to provide excellent customer service.
• Demonstrated excellence in using communication and interpersonal skills.
• Ability to contribute positively and work effectively within a team environment.
• Comfortable with facilitating customer programs using new technologies.
• Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web‑based platforms.
• Effective and creative problem‑solving and troubleshooting skills.

Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.

Note:

• This position consists of varied schedules which include day, evening and weekend shifts.
• Satisfactory background screening is required, which includes a Criminal Record Check/Police Information Check.

Please  to view information about the branch.

The secret ingredient for making EPL a magical place is no secret at all; in fact, it’s very simple: we share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton’s largest lender of all manner of information and entertainment.

$32.40 – $41.34 per hour
* * Approximately $59,194 – $75,544 per annum based on a 35‑hour work week. Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.

Library 4

Feb 12, 2026

Feb 22, 2026, 11:59:00 PM (MDT)

1 – Temporary Full‑time

CSU 52

Public Services Department (Edmonton Public Library)