Analyst-Collections

Overview

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, we put the planet first. Sustainability is at the core of our business. Join us to boldly challenge what’s possible for a sustainable world.

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location to balance your needs.

• Use collection software tools to execute strategies and initiatives that improve receivable delinquency and lower Days Sales Outstanding.
• Respond to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests accurately and timely.
• Proactively contact customers about past‑due receivables, determine reasons for non‑payment, and place accounts on credit hold when necessary. Handle incoming calls from sales offices and customers on a variety of items.
• Monitor an assigned customer portfolio to mitigate loss exposure, ensuring compliance with approved credit lines. Recommend changes to credit lines and prepare over‑line approval requests within your authority level. Run DNB reports and obtain credit references as needed.
• Promote, negotiate, and sell automated/pre‑payment options to customers.

• High School Diploma required; BS/BA in Finance, Accounting, or other Business degree preferred.
• 1‑3 years of experience in collections or customer service, preferably in manufacturing. Experience with risk analysis and receivable collection is a plus.
• Excellent interpersonal skills to build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Ability to prioritize work daily, weekly, and monthly to meet or exceed collection metrics.
• Proficiency in PC and basic Microsoft Office.

$35,300.00 – $64,224.99

Exception Hourly

No

No

We strive to provide competitive compensation for this position, tailored to factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. The actual compensation will vary by factors above and the region, business alignment, union involvement, and employee status.

• Benefits begin on day one, including health insurance and holistic wellness programs with generous incentives.
• Family benefits include fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6% plus an additional 2% core contribution—up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.