Collections Analyst II

Trane Technologies in La Crosse, WI is hiring a Collections Analyst for its Finance team. The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers primarily within the Customer Centers. This position will drive collection results to achieve business unit and enterprise targets for a customer base of approximately 1400 to 1600 accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections.

• Use available collection software tools to execute effective strategies and initiatives that improve receivable delinquency and lower Days Sales Outstanding.
• Provide timely and accurate responses to customer inquiries, billing errors, disputes, program changes, and new sale requests.
• Proactively contact customers regarding past‑due receivables, determine reasons for non‑payment, and make decisions to place accounts on credit hold when necessary. Provide phone support for sales offices and customers.
• Monitor the assigned portfolio to mitigate loss exposure, ensuring each customer complies with approved credit lines. Recommend changes to credit lines and prepare or approve credit line requests within assigned authority. Run DNB reports and call for credit references as needed.
• Promote, negotiate, and sell automated/pre‑payment options to customers.

• High School Diploma required; BS/BA in Finance, Accounting, or a Business degree preferred.
• 1‑3 years of experience in collections or customer service, with a preference for the manufacturing industry.
• Experience in risk analysis and receivables collection.
• Excellent interpersonal skills and the ability to build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Strong prioritization skills to meet daily, weekly, and monthly collection metrics.
• PC literacy and basic Microsoft Office skills.

• Health insurance and holistic wellness programs beginning on Day One.
• Family building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6% and an additional 2% core contribution, for a total of up to 8% company contribution.
• Paid time off, including support for volunteer and parental leave needs.
• Educational and training opportunities, tuition assistance, and student debt support.

Annual Base Salary Range: $45,821.66 - $64,224.99. Exception Hourly. No incentive or sales commission eligible.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.