Community Service Officer

The City of La Crosse supports attaining a representative workforce and workplace equity.

COMMUNITY SERVICE OFFICER:  Position to perform a variety of law enforcement support functions such as parking enforcement, directing traffic, handling minor assistance calls, preparing reports and various clerical tasks. Candidates shall have an Associate degree or be enrolled in a Criminal Justice program or a related field. Valid motor vehicle operator's license required. The position may require working various shifts, including evenings, weekends, and holidays as determined.

PART-TIME positions work 20 hours per week. This limited term employment is for the duration of up to two years. Flexibility with schedule may be available based on a candidate's school schedule. This part-time position offers a limited benefit package to include deferred compensation, Roth IRA, voluntary dental and vision plan, pro-rated paid holidays, vacation, and sick leave.

FULL-TIME positions work 40 hours per week. This full-time position offers a comprehensive benefit package including medical insurance, voluntary dental and vision plan, Wisconsin Retirement Plan, deferred compensation, Roth IRA, life insurance, income continuation insurance, paid holidays, vacation, and sick leave.

Starting wage for full and part-time positions is $20.45 per hour. Selected candidate is subject to background and post offer/pre-employment drug screen, physical, and physical capacity exam and must pass and maintain a fingerprint-based criminal history records check. The City welcomes applications at all times. To be considered, submit an employment application by visiting the City of La Crosse website and clicking on City Services, then clicking Career Opportunities or by visiting  of Position

The purpose of this position is to perform a variety of non-sworn law enforcement support functions which are dependent on the bureau or shift assignment of the individual CSE. Assignments include, but are not limited to Front Desk/Records, Parking Enforcement, Property, Shift Assignments or Administrative Assignments as needed.  Appointed by the Chief to specified duty hours and assigned to work under close supervision as determined by their duty assignment.

Distinguishing Characteristics

Incumbents typically perform police support duties which do not require arrest powers or search and seizure authority granted sworn police officers.  The work is performed under close supervision, and requires sound judgment, effective communication and customer service skills.

Essential Duties And Responsibilities

The following duties are normal for this classification and are dependent on the CSE's specific duty assignment.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

1. Provide customer service to the public at the Department lobby window or on the street.

2. Enforces parking ordinances. Issues citations and arranges towing of violating vehicles. Responds to illegal parking, abandoned vehicle complaints, boot/tow of vehicles and night parking enforcement.

3. Directs traffic. Escorts oversized loads on city streets.

4. Assists sworn officers/supervisors as directed.

5. Assists at accident scenes.

6. Performs clerical duties, sorts and files documents, completes forms, writes reports and orders supplies.

7. Performs crossing guard duties when needed.

8. May receive citizen complaints.

9. Conducts follow-up calls to victims for additional information or case clearance.

10. Assist the Court Officer, other agencies as directed.

11. Participates in on-going training including in-service sessions.

12. CSE's assigned to the Property area will have other specified duties/responsibilities as directed by the Administrative Sergeant and Supervisor.

13. Works special events in the City including Oktoberfest, River fest and many other events throughout the year.

Additional Tasks and Responsibilities

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this classification and may also be performed by other unit members.

1. Answers telephone calls.

2. Runs errands.

Minimum…