Human Resource Manager

Human Resource Manager

The HR Manager at Eagle Crest Communities is a strategic, hands‑on leader responsible for overseeing HR operations across multiple long‑term care campuses. This role leads a team of HR Generalists and a Recruiter, ensuring consistent, high‑quality HR service delivery that strengthens culture, supports leaders, and enhances the employee experience. The HR Manager partners closely with the HR Director, Administrators, DONs, and organizational leadership to drive workforce stability, compliance, talent acquisition, and employee engagement.

Corporate Office (La Crosse, WI)

• Visible on campuses and known as a trusted partner
• Decisive, with strong judgement and fairness
• Organized, with disciplined follow‑through
• Culture‑focused, reinforcing accountability and recognition
• Data‑informed, using metrics to guide decisions
• Supportive, developing HR team members into confident contributors
• Approachable, demonstrating active listening skills
• Emotionally intelligent, able to relate and communicate effectively with an array of individuals
• A problem solver with the ability to provide recommendations and options to help solve problems – work to listen and gain understanding before making decisions
• A servant leader, able to establish collaborative and positive relationships, understanding the needs of others

• Bachelor’s degree in HR, business, or related field.
• 5+ years of progressive HR experience; long‑term care or healthcare a plus.
• Experience with HRIS platforms is required, and UKG (Ultimate Kronos Group) experience is a plus.
• Experience leading HR staff (Generalists, Recruiters, or similar roles).
• Strong knowledge of employment law, regulatory compliance, and HR best practices.
• Exceptional communication, coaching, and relationship‑building skills.
• Ability to balance strategic thinking with hands‑on execution across multiple locations.

Lead the day‑to‑day HR operations of Eagle Crest Communities while nurturing the future growth of the organization as it relates to HR initiatives.

• Lead, coach, and develop HR Generalists and Recruiter to ensure high performance, accountability, and professional growth.
• Establish clear expectations, workflows, and service standards across Eagle Crest Communities campuses.
• Foster a culture of visibility, responsiveness, fairness, and disciplined follow‑through.

• Oversee recruiting strategies to ensure timely hiring for clinical and non‑clinical roles.
• Partner with HR Generalists and Recruiter to monitor pipelines, reduce time‑to‑fill, and strengthen candidate experience.
• Collaborate with campus leaders to forecast staffing needs and develop proactive recruitment plans.

• Collaborate with team to develop and implement an overall talent acquisition and workforce retention strategy for the organization.
• Work to balance advocacy of Eagle Crest Communities, those we serve, management and employees.
• Serve as a trusted advisor to leaders on employee relations, performance management, and conflict resolution.
• Ensure consistent application of policies and coach leaders to build strong, healthy teams.
• Support culture‑building initiatives that reinforce belonging, recognition, and accountability across Eagle Crest Communities.

• Ensure compliance with federal, state, and long‑term care regulatory requirements.
• Oversee onboarding, I‑9s, licensure tracking, background checks, and personnel file accuracy.
• Serve as the primary point of contact for HRIS troubleshooting, configuration updates, and user support. Ensure data accuracy, reporting integrity, and system optimization within HRIS.
• Facilitate the…