Systems Analyst I or II; Hybrid - La Crosse, WI

Overview

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.

We as a team work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development.

Level I Hiring Salary Range: $67,

Level II Hiring Salary Range: $75,

Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level.

The Systems Analyst I or II will support the maintenance, improvement, and effective use of internal IT business application systems. Both roles involve troubleshooting system issues, supporting enhancements, and collaborating with stakeholders to align systems with business needs.

• Provide front-line technical support by troubleshooting and resolving basic user system issues or escalating as needed.
• Assist with collecting, documenting, and organizing business and system requirements for internal IT applications.
• Support analysis of system problems using available data, logs, and user input to help identify root causes.
• Participate in User Acceptance Testing (UAT) by executing test cases, documenting results, and reporting defects.
• Help coordinate communication between business users and the IT team to support clarity and understanding.
• Assist in the development and delivery of training materials, job aids, and basic system guidance for internal users.
• Contribute to documentation of system processes, support procedures, and known issue resolution steps.
• Support system enhancements, upgrades, and bug/fix validation activities under supervision.
• Work collaboratively within the IT team to support project tasks and operational system needs.
• Maintain professionalism and responsiveness when supporting users across departments and organizational levels.

• Troubleshoot and resolve system issues of moderate complexity; escalate high-risk or advanced issues as needed.
• Gather, document, and validate business and technical requirements with stakeholders.
• Perform structured analysis using system data, logs, workflows, and user input to identify trends and root causes.
• Contribute to solution design by proposing practical system or process improvements under light supervision.
• Execute and support UAT planning, test case creation, test execution, defect tracking, and results documentation.
• Support system upgrades, integrations, and new feature launches including validation and impact assessment.
• Develop and maintain system process documentation, user guides, and support knowledge articles.
• Assist with creation and delivery of training content, system demos, and user support communications.
• Collaborate with cross-functional business and IT partners to support project delivery and system performance.
• Manage assigned tasks across multiple initiatives, balancing competing priorities and deadlines.
• Provide consistent communication and status updates to stakeholders and project teams.

Level I:
Bachelor’s degree in Information Technology, Business Administration, or a related field. Prefer experience with system implementation projects, including requirements documentation, solution design, system configuration, testing, and issue resolution. Equivalent combination of education and experience may be considered.

Level II:
Bachelor’s degree in Information Technology, Business Administration, or a related field with minimum of three (3) years of experience in system implementation projects, including solution design, system configuration, testing, and issue…