Endpoint Specialist

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

City La Crosse, State WI, Remote NO, Department Information Technology

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Collaborates with departmental business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Mayo specifications. Researches, verifies, and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repair support per department or individual customer requests.

Serves as technical and equipment liaison in the field as needed to collaborate with other support services such as Help Desk, Telecommunications, Endpoint Support, Networks, Application Support and Supply Chain. Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.

High School Diploma / GED and 2 years professional customer service experience supporting PC, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.

OR

Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.

Experience supporting Macintosh, telephone and/or network equipment and the associated cabling systems is preferred. Incumbents will possess good organizational skills as well as good written and oral communication skills. Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.

Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level. Must be able to lift fifty pounds from ground to an upright standing position.

Certification in any of the following areas is preferred: A+, Network+, IBM, Dell, Apple, or HP computers (or current Mayo Clinic standard);
Zebra, Lexmark, or Hewlett Packard printers (or current Mayo Clinic standard);
Microsoft Operating Systems;
Apple Operating Systems or associated certifications for specialized equipment support;
Avaya Telephone Systems;
Cisco;
Mayo Quality Academy Bronze level. Valid driver's license.

$28.80 - $38.89 / hour

Full Time

80

Monday - Friday Days

Weekend On-call every 6 weeks

No

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation,…