Senior Desk Administrator
Job in
La Crosse, La Crosse County, Wisconsin, 54602, USA
Listed on 2026-02-24
Listing for:
Nesnah Ventures
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team.
Who We AreNesnah Ventures is a family‑owned private equity firm with a long‑term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!
What A Day In The Life Looks Like- Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
- Prioritize, document, and track tickets using our internal tracking tool
- Communicate outages, critical system events, and updates to users clearly and promptly
- Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
- Maintain and troubleshoot A/V setups in conference rooms and common areas
- Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users
- Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
- Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
- Contribute to the development and enforcement of IT policies and procedures
- Associate's degree in a technology-related field
- Minimum 2 years of working in or with a support desk and desktop support experience
- Excellent strategic and business mindset
- Passion for helping and supporting customers and employees
- Proven ability to troubleshoot hardware, software, and network‑related issues
Monday - Friday with a rotating on-call schedule
What We Offer- Health, Dental, Life, and Vision Insurance
- PTO
- 401(k) w/ match
- Profit Sharing Incentive Bonus
- Fun Committee
- Paid Training/Educational Assistance
THE PEOPLE!
Position Requirements
10+ Years
work experience
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