Information Technology Supervisor

Due to recent internal promotions within the Information Technology Department, we are seeking candidates to fill two positions, one within Security and one within Infrastructure.

• Wisconsin Retirement System (WRS): A top‑rated pension program.
• Affordable Insurance Premiums:
  Comprehensive health, dental, and vision coverage.
• Generous Paid Time Off:
  Vacation, sick, and 10+ paid holidays annually.
• Work‑Life Balance:
  Flexible schedules and wellness programs.

FLSA:
Exempt. This is a professional operational leadership position within the Information Technology Department. The employee works under the direction of the Information Technology Manager and is responsible to lead day‑to‑day operations and staff, ensuring the effective and efficient delivery of IT Services within one of the following domains: IT Security, IT Infrastructure, or IT Software & Solutions.

The IT Supervisor’s primary focus is moving the work—balancing queues, assigning tasks, enforcing processes and quality standards, coordinating incident response, and providing real‑time coaching—while escalating patterns, risks, and unresolved issues to the Manager promptly.

This position typically leads a team of 5–10 employees, and team size may vary by functional area.

• Demonstrate mutual respect, humility, and honesty in all interactions.
• Speak up appropriately, even when expressing unpopular viewpoints.
• Actively listen and remain open‑minded to diverse perspectives.

• Set clear goals and objectives to motivate self and others to achieve outcomes.
• Seek new opportunities to improve processes and drive sustainable results.
• Hold self and others accountable through consistent evaluation and monitoring.

• Foster a collaborative environment that encourages knowledge sharing and growth.
• Provide mentorship and support to help self and others reach full potential.
• Recognize and leverage diverse strengths within self and team.

• Understand and communicate a compelling vision that aligns with organizational goals.
• Develop and execute comprehensive strategies to achieve long‑term objectives.
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully.

• Navigate complex situations by considering multiple perspectives.
• Adapt quickly to changes and uncertainties in the work environment.
• Make critical decisions using analytical skills, experience, and input from others.

• Communicate and collaborate effectively with stakeholders across the organization.
• Influence others through coaching, consulting, and team‑minded thinking.
• Develop and sustain partnerships that create positive outcomes for all stakeholders.

• Understand and address the needs and concerns of the community.
• Drive initiatives that create positive impacts beyond the organization.
• Show self‑awareness and manage emotions effectively in challenging situations.
• Seek and respond constructively to feedback, even in the face of setbacks.
• Balance empathy with accountability when leading self and working with others.

Drive the daily workflow by balancing queues, assigning tasks based on priority and skill, and conducting spot checks and check‑ins to remove blockers and maintain efficient service levels.

Enforce established processes and quality standards by ensuring staff follow requests and change, incident, and release/patch procedures, and by performing routine quality checks to maintain audit‑ready records.

Coordinate incident response by leading triage and team collaboration, managing communications during service disruptions, and ensuring follow‑up actions and documentation are completed.

Provide real‑time coaching, on‑the‑job training, and daily guidance to staff, and elevate ongoing performance concerns to the Manager.

Manage staff schedules by overseeing daily staffing needs, shift coverage, on‑call rotations, and timesheet reporting, including verifying accurate…