Academic Technology Support Specialist
Job in
La Crosse, La Crosse County, Wisconsin, 54602, USA
Listed on 2026-06-08
Listing for:
Universities of Wisconsin
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Position Title:
Academic Technology Support Specialist
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
User Support Specialist III
Job Duties:
The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications. The Academic Technology Support Specialist works alongside other ITS staff with planning, installation, integration, and security of these technologies, keeping consistent with best practices.
This position requires excellent problem-solving and communication skills, as well as proven ability using current and emerging technologies. This position will need to offer support and in-service instructional workshops and other campus activities.
This position reports to the Director of IT Client Services, working within the established goals and priorities consistent with Information Technology Services.
The review of applications starts on Friday, June 19, 2026
. Applications received on or before June 19th are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.
UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at .
Key
Job Responsibilities:
Miscellaneous duties
- Research and remain current with teaching and learning technologies including video/web conferencing technologies.
- Create, document, and resolve Help Desk tickets.
- Provide cross training and professional development to other IT staff as needed.
- Engage in ongoing professional development related to position responsibilities.
- Other duties as assigned.
- Installation, integration, and securing of presentation/collaboration technology in campus learning spaces.
- Install, configure repair, maintenance, and support campus technology classrooms. Work with other IT staff in the installation, integration, security, support and functional assurance of classroom presentation/collaboration technology. Work to ensure a consistent standard is maintained throughout the university's centrally managed technology classrooms.
- Work with other classroom support staff providing site support for the technology podiums; responding to support and repair requests, checking functionality and security of the technology as needed and ensuring equipment is in working order. Assess any reported or discovered operational problems, take corrective service measures or refer the issue to other appropriate ITS staff.
- Maintain equipment inventory and supply records. Assist with developing, distributing, maintaining clear podium and technology room documentation.
- Provide expert consultation for technology solutions; research, test and recommend emerging and/or upgraded technology solutions.
- Replace consumable supplies in technology classrooms as needed.
- Provide research, recommendations and solutions for upgrades, budget and/or procurement.
- Assist with university's electronics recycling program.
- Train End Users in the operation and usage of classroom technology.
- Participate and/or assist in instructional technology activities and events developed by ITS for faculty and staff.
- Work with network services, vendors, installers, and campus facilities in classroom renovation regarding classroom technology needs.
- Support self-service for recording and streaming of UWL classes.
- Consult with UWL faculty and staff to determine needs, clarify…
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