DSHS FTAA IT Network and Telecommunications, Journey

DSHS FTAA – IT Network and Telecommunications, Journey (WSH Information Technology Infrastructure and Operations Network Administration Technician)

Join our team as an IT Network and Telecommunications Journey Technician supporting Western State Hospital, where your expertise will help strengthen the technology backbone of one of Washington’s largest behavioral health systems. In this role, you will provide critical network administration and technical leadership for the hospital and the Child Study and Treatment Center, ensuring secure, reliable connectivity that enables staff to deliver high-quality care to individuals with complex mental health needs.

As a key member of the DSHS Division of Information Technology, you will design, maintain, and troubleshoot essential network infrastructure, collaborate with Enterprise Network Services, guide team members, and keep leadership informed of issues that impact operations. Your work directly supports the DSHS mission to partner with people to access support, care, and resources.

This job is 100% on‑site with the potential for occasional ad‑hoc telework.

• Manage and administer the network environment, including servers, storage, switches, routers, Wi‑Fi, and related hardware.
• Plan, design, and implement network modifications, enhancements, and corrective actions to maintain reliable operations.
• Monitor performance and capacity, identify potential issues, and develop solutions to prevent service interruptions.
• Maintain accurate and current network diagrams, data flow documentation, and connectivity threat models.
• Research, evaluate, and recommend new or emerging technologies to support organizational needs.
• Oversee network asset management by tracking resources, identifying trends or anomalies, and supporting inventory and surplus processes.
• Represent the facility on network infrastructure and security matters, collaborating with other agencies, and participating in committees such as the DSHS Technical Advisory Committee.

• Hands‑on experience designing, configuring, installing, and maintaining Cisco switch networks and related infrastructure is a must.
• Advanced knowledge of Ethernet, Wi‑Fi, TCP/IP networking, Microsoft Windows Server, Active Directory, and Microsoft Office.
• Strong research abilities to investigate issues, equipment, and emerging technologies.
• Ability to create clear, accurate, and concise technical documentation.
• Skill in explaining complex technical information in an understandable way to customers and higher‑level technical staff.
• Ability to remain patient, empathetic, and calm when assisting frustrated users, vendors, or executive leadership.
• Strong professional communication and vendor‑management skills, including the ability to uphold contract requirements and operate independently within broad goals and objectives.

• Associate’s Degree with major emphasis in network administration, systems administration, or information security, plus seven years of consultative, administrative, or leadership experience in information technology or network administration.
• Or a bachelor’s degree or higher with major emphasis in network administration, systems administration, or information security, plus five years of consultative, administrative, or leadership experience in IT or network administration.
• Or nine years of consultative or leadership experience in information technology, with at least two years in network administration.

• Work schedule:
  
  8:00 AM – 4:30 PM, Monday through Friday.
• On‑site work at this location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.
• Pierce County employees may receive an Orca Card for transportation needs.

Please reach out to DSHS Recruiter ley.gov and reference job number #02611.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.