IT Asset Specialist

This position is Onsite. Our office is located at 3237 Airport Road, La Crosse WI 54603.

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This position will provide inventory management and tracking of Fed Ex shipments, boxing equipment for shipping, submitting tickets to show work performed, distribute peripherals to users, dispose of equipment as necessary, and work with Desktop and Computer Technicians on asset management.

This position is full time (40 hours / week) Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

• Inventory Management

Maintain accurate hardware inventory of computer assets and peripherals at the warehouse location and as they are transferred to storage facilities and office locations

• Responsible for all outbound tracking for IT equipment related to remote employees OR remote sites

Daily tracking of shipment status for equipment sent for new hires

Report problematic statuses (not delivered, delivery exceptions) as necessary to ensure delivery

Work with Fed Ex and Distribution Center personnel as needed for escalation

• Ship out return boxes for equipment retrievals / recoveries related to terminated employees or malfunctioning equipment returns
• Service Now Ticket Completion

Work assigned tickets to meet turnaround time expectations. Record appropriate details regarding issue and resolution

• Maintain IT supplies and supply requests and ship out remote supplies

Work with hardware inventory system, other technicians and IT procurement to maintain stock level of peripheral devices needed for successful provisioning

• Assist with batch shipments for remote users

Assemble peripheral kits (mouse, keyboard, monitors, proper cabling)

Fed Ex label creation, inventory updating

• Assist Event Technicians as needed with Event computer asset management

Computer data imaging and uploading

Inventory management assistance

• Direct liaison for shipping issues

Assist in all shipping / distribution center issues for escalation purposes

POC for all supervisors for status updates for remote / IT shipping issues

• Create / Modify / and Delete Hardware Inventory Entries
• IT Asset Disposal

Process disposals for IT Operations departments to properly dispose of non-functioning OR aged items

POC with United Health Group and IT Security for disposal process

Assist IT Security in the disposal / shred of data bearing devices following UHG security procedures

• Specialty runs

Work with shipping department to move assets from one building to another as needed OR special assistance requests

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Valid driver's license with a satisfactory driving record.
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Experience following established procedures and maintaining accurate, detailed documentation and records.
• Experience performing physically demanding work, including standing for extended periods and frequently lifting, carrying, pushing, pulling, and moving packages weighing up to 35 lbs, with occasional assisted handling of items exceeding 50 lbs.
• Must reside within 45 miles to the office 3237 Airport Road, La Crosse WI 54603
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a confidential / Secret or Top Secret security clearance as a condition of your employment.
• United States Citizenship
• Ability to work full time (40 hours / week) Monday
  - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

• Forklift experience
• Experience with a ticketing system
• Basic IT Knowledge
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

As a requirement of United Health Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense.

Candidates will be allowed to begin employment with United Health Group in this role based on an interim…