Availability and Recovery Analyst

Location: La Crosse, WI, Onsite at Kwik Trip Support Center

Job Type: Full-time

Kwik Trip, Inc.’s IT department is seeking a well-rounded Availability & Recovery Analyst to support and grow our availability and recovery program. In this role, you will help ensure high availability and rapid recovery for critical business systems by supporting data protection tools, monitoring backup operations, and partnering with teams across IT and the business to maintain strong disaster recovery and business continuity readiness.

• Administer and support tools and processes that improve system availability and recovery outcomes
• Monitor and manage availability of data and systems to minimize downtime and meet service expectations (SLAs)
• Support day-to-day backup operations, including monitoring, troubleshooting, and issue resolution
• Maintain disaster recovery applications supporting both on-premise and cloud environments
• Help implement, validate, and test data protection tools, processes, and recovery strategies
• Create, manage, and maintain IT recovery plans for business-critical processes
• Coordinate and perform recovery plan testing during key events (new systems, upgrades, planned maintenance)
• Maintain clear documentation of recovery procedures, updates, and changes to ensure accuracy and compliance
• Participate in Business Impact Analysis (BIA) interviews and provide gap analysis and recommendations
• Coordinate with IT teams to ensure backup and high availability strategies are in place
• Assist with project documentation related to recovery efforts
• Partner with vendors and service providers to help ensure third-party systems meet availability and recovery requirements

• Associate degree in Network Systems Administration, Computer Science, or a related field
• 2+ years of experience in an enterprise IT environment with exposure to data protection tools and methodologies
• Knowledge of project management concepts and terminology
• Knowledge of cloud concepts and terminology
• Strong written, verbal, and interpersonal communication skills
• Strong analytical and problem-solving skills, with the ability to evaluate complex systems and propose thorough solutions

Monday through Friday, daytime hours (or as needed to perform duties). Participation in an on-call rotation is required to support critical system issues and incidents.