GTM Data & Automation Manager

Zendesk is evolving toward an AI-first GTM operating model, where connected data, automation, and AI-driven workflows improve how teams execute across the customer lifecycle.

Zendesk is evolving toward an AI-first GTM operating model, where connected data, automation, and AI-driven workflows improve how teams execute across the customer lifecycle.

We are seeking a hands-on operator to help build, manage, and scale the GTM data and automation infrastructure that powers frontline execution. This role is responsible for ensuring GTM data workflows are reliable, scalable, and production-ready while enabling rapid iteration on automation, AI-enabled workflows, and signal-driven GTM motions.

The ideal candidate combines strong operational execution with systems thinking and technical curiosity. You are comfortable working across data, automation, workflows, and GTM systems to improve execution quality, operational efficiency, and trust in the data teams rely on every day.

• Own the end-to-end GTM contact data lifecycle, including acquisition, enrichment, validation, deduplication, and governance.
• Ensure contact data is accurate, compliant, and action-ready to support frontline sales execution and core GTM motions.
• Define and enforce global data quality standards, SLAs, and controls as data volume, system complexity, and use cases scale.
• Design, build, and continuously optimize contact data pipelines and automation workflows that power sales plays and GTM execution.
• Partner with senior leadership to rapidly prototype, test, and scale AI-forward GTM use cases without compromising core system stability.
• Translate sales plays and GTM initiatives into production-ready automations, tooling configurations, and data flows that scale with GTM complexity.
• Maintain clear documentation, monitoring, and execution standards to enable consistent delivery, faster onboarding, and smooth global scaling.
• Lead measurement and reporting for GTM data health, enrichment performance, and automation impact, proactively identifying risks, inefficiencies, and investment opportunities

• 4–7+ years of experience in GTM Operations, Sales Operations, Revenue Operations, Marketing Operations, Data Operations, or related roles within a B2B SaaS environment.
• Strong hands-on experience working with GTM contact and account data, including acquisition, enrichment, deduplication, governance, and data hygiene practices.
• Experience building and supporting scalable automation workflows, operational processes, and GTM data pipelines.
• Strong understanding of Salesforce data structures, workflows, reporting, and operational data management.
• Experience working with data enrichment, orchestration, and automation tooling (e.g., Clay, Openprise, Zoom Info, Make, Zapier, Workato, or similar platforms).
• Familiarity with AI-enabled workflows, automation use cases, and signal-driven GTM operating models.
• Strong analytical and problem-solving skills, including experience using reporting, dashboards, SQL, or data analysis techniques to identify operational issues and improve performance.
• Familiarity with APIs, integrations, middleware concepts, and connected workflow architectures used to support scalable automation and GTM execution.
• Strong operational mindset with the ability to balance speed, scalability, reliability, and execution quality in fast-moving environments.

• You are a hands-on operator who enjoys improving workflows, automations, and operational processes.
• You are energized by automation, AI, and emerging technologies, and naturally look for ways to improve how work gets done.
• You think in systems, understanding how data, workflows, tooling, and automation connect to support effective GTM execution.
• You are detail-oriented and operationally rigorous, with a strong focus on data quality, process reliability, and execution consistency.
• You are comfortable working in ambiguity, moving quickly, and continuously refining workflows and operational processes over time.
• You are collaborative and curious, comfortable working across technical and non-technical teams to solve operational challenges.

The US…