Print Service Analyst - Powered Printing

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.

As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development. Hiring Salary Range: $29.38 - 44.09 Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications.

The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level

Powered Printing is a Dairyland Power Cooperative service bureau that provides digital print, print shop, mailing and graphics services to member and non-member clients. This role serves as the primary intake point for customer requests and helps translate client requirements into configured print and document delivery workflows. The position works directly with utility clients, internal stakeholders, print production and mailing operations to ensure customer communications are accurate, timely and high quality.

This position requires strong customer service skills, technical curiosity and the ability to learn complex systems.

• Serve as the primary intake point for customer requests, ensuring all requirements are clearly captured and understood.
• Communicate directly with customers – primarily utility companies – to gather, clarify, and confirm document and output requirements.
• Translate business requirements into structured workflows and system configurations.
• Configure, execute, and monitor document composition and print workflows.
• Troubleshoot issues within processing workflows and resolve discrepancies in output.
• Collaborate with internal teams to ensure quality, accuracy, and timely delivery.
• Maintain documentation for configurations, workflows, and process standards.
• Identify opportunities to improve processes, efficiency, and accuracy within print and document workflows.
• Continuously build expertise in document processing and automation technologies.
• Perform other duties as assigned.

• Education & Experience:
  
  Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field.
• Equivalent education and experience may be considered.
• Customer service experience is preferred.
• Knowledge of postal regulations is preferred.
• Training in a computer programming language or scripting tool is desirable.
• Strong customer service and communication skills, with the ability to interact professionally with external clients, required
• Ability to gather, clarify and document customer requirements accurately, required
• Strong attention to detail, organization and follow-through, required
• Ability to manage multiple customer requests, deadlines and production handoffs, required
• Analytical mindset with strong problem-solving skills, required
• Ability to learn technical systems and new software quickly, required
• Experience in print, mail, billing communications, document services or utility customer communications, preferred
• Experience working with structured customer or billing data, such as CSV, XML, JSON or similar formats, preferred
• Familiarity with workflow tools, business process automation or document composition systems, preferred
• Exposure to enterprise systems such as ERP, CRM, billing systems or customer information…