Senior Human Services Supervisor Mental Health Crisis Unit

Overview

FLSA:
Exempt. This is a supervisory and administrative position in the Integrated Support & Recovery Services (ISRS) Division of the Human Services Department. This position involves program management as it relates to the short-term and crisis services offered by the Integrated Support and Recovery Services Division.

Employee in this position has considerable latitude in the creation, planning and enhancement of programs in conjunction with the ISRS Division Manager, ISRS Assistant Division Manager and other staff of the Human Services Department, within general County and departmental policies and guidelines.

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Plans, develops and operates a variety of comprehensive and coordinated services and directs staff to meet program goals in the following service areas:

Chapter DHS 34 Emergency Mental Health Service Programs.

This position requires on call and after traditional business hours work as the Mental Health Crisis Unit operates 24/7, which includes nights, weekends, and holidays.

Collaborates closely with internal partners from other divisions to ensure that crisis-related needs for consumers across Human Services are met. Collaborates with Adult Protective Services unit and Corporation Counsel to ensure that consumers are appropriately served when they are under Chapter 51.15 emergency detentions, commitments, protective placements and guardian ships.

Collaborates closely with area law enforcement and hospital personnel regarding crisis and emergency detention dynamics.

Fulfills requirements as program administrator as required under DHS 34.21(4)(a) of Emergency Mental Health Services Programs standards. Collaborates closely with external partners regarding crisis services such as stabilization or other community services.

Hires, supervises, trains, coaches, evaluates, disciplines, and schedules the layout of work of departmental personnel. Monitors and assures staff compliance with all relevant departmental, County and State rules or procedures.

Responsible for general oversight of crisis budget(s) and grants, including approval of expenses. Ownership of grants includes writing applications, data reporting, oversight of contracted vendors and budgets, and seeking feedback from Human Services staff and community partners on effective utilization of grant funds.

Participates in overall community planning related to crisis services in…