Deli Hotbar Cook

Location

La Crosse - Copeland

Full-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join Our Festival Foods Team as a Deli Hot Bar Cook!

Job Title:
Deli Hot Bar Cook

Reports To:
Deli Department Manager

Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience but a willingness to learn, we’d love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you  play a key part in enhancing breakfast, lunch, and dinner experiences for our guests.

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they  grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you  play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love!

What You’ll Do:

As a Festival Foods Deli Hotbar Cook, you will:

• Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. You  handle each interaction with professionalism and care, offering help to guests and addressing questions or concerns.
• Offer Assistance: Help guests find items, answer questions, and provide deli recommendations to enhance their shopping experience.
• Service Excellence: Provide exceptional service to all guests, ensuring their needs are met with a helpful attitude.
• Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Hot Bar Display: Maintain high-quality conditions at the hot bar, ensuring items are garnished attractively and adhere to proper protocols for item handling.
• Temperature & Quality Control: Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Efficiency & Organization: Organize, stock, clean, and label the hot bar, keeping it well-maintained and ready for guests.
• Guest Concerns: Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

To excel as a Deli Hot Bar Cook, you should have:

• Experience &
  
  Skills:
  
  Ability to interact tactfully with guests and personnel, with good oral and written communication skills. Experience in fast food, deli, or restaurant environments will be valuable.
• Safety Knowledge: Understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Food Knowledge: Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Technical
  
  Skills:
  
  Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions.

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor)
• Ability to lift up to 50 pounds
• Bending, kneeling, standing for long periods of time

Work Schedule:

This is a position available for…