Public Safety Communications Specialist

Overview

FLSA:
Non-Exempt. This is a specialized, non-sworn, safety-critical public safety communications position responsible for receiving, evaluating, prioritizing, documenting, and routing emergency and non-emergency requests for law enforcement, fire, EMS first response, emergency management, and related public safety services.

The Public Safety Communications Specialist serves as a communications link between callers, responders, partner agencies, and the Public Safety Communications Center, using telephone, NG9-1-1/text/data tools, radio, CAD, mapping/GIS, logging systems, alerting tools, and other authorized technologies.

The position requires extensive training, sound judgment, emotional control, clear communication, confidentiality, and the ability to work accurately in a 24-hour, high-stress emergency communications environment. Employees work under close supervision while in training and exercise increasing independent judgment after demonstrating competency. Work is performed in accordance with County policies, PSAP policies and Standard Operating Guidelines (SOGs), adopted public safety communications standards, CJIS/TIME requirements, and local agency protocols.

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision‑making processes

• Drive initiatives that create positive impacts beyond the organization

• Show self‑awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback, and demonstrates the ability to learn and apply new information.

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking.

Demonstrates flexibility, acceptance of change, and emotional intelligence.

Takes initiative and demonstrates the ability to think critically and strategically.

Participates as a…